RAWAJ VISION:

Our Vision is to set the standard for delivering quality maintenance services across UAE & KSA , consistently delivering the highest asset performance, reliability and availability results in the contributing to a reduction in our client’s operating costs.
We build long term business relations based on mutual confidence and trust. Client’s requests are treated with highest priority. We are committed to respond to each request in the fastest possible manner to make sure that all our clients will receive the best possible, and our success is measured by company growth and customer retention.
Our constant endeavour is to become one of the most respected companies with exemplary professionalism, efficiency and ethical value, creating a highly challenging and techno-savvy work environment for enhancing customer satisfaction and maximizing stakeholder’s values through sustained profitability.

RAWAJ MISSION:

Our goal is to assist and lead our customers in identifying their facility maintenance needs. We provide service excellence with a personal touch by developing and implementing maintenance solutions that enhance the facilities of our clientele. We are committed to the well-being of our customer’s community.

To deliver sustainable and innovative facilities maintenance services that are scalable while ensuring safe and efficient performance of the customer’s assets.

We aim to make a positive impact through close follow-up, our efficient operations, our relationships, hard work and the various other ways we engage with our business partners.

We aim to deliver value-based service solutions to our clients in the services through highly trained professionals engineers & technicians utilizing industry best practices and transparent operations for the sustainable long-term mutual benefit of all stakeholders.

RAWAJ COMMITMENTS:

Go beyond sustainability, go long way in development and improvement, because we believe that the solution has implemented on day one will not be the solution that our client requires later, the very best solutions come from our dedicated team working closely and openly with our colleagues, clients and key strategic partners.

We committed that our client has open access to all levels of RAWAJ company’s organization.

Our values, basic and fundamental, shall remain the guiding light in our dealings internally and externally. These values were and will always remain the uncompromising foundations upon which we built our success.

We value, trust and respect our stakeholders. We acknowledge our core business as the effective delivery of professional maintenance services. We make a difference to our customers by using our management experience and applying expert knowledge through proven integrated management systems

Risk Assessment and Safety Management Model (RASM):

We see risk as this thing we have to battle against, we have to “manage” risk because it is the “enemy of safety.” The Risk Assessment and Safety Management model (RASM) is a holistic model that combines the negative factors as well as the positive factors. This allows us to think not just on what can go wrong but also on what can go right.
Due to RAWAJ TECHNICAIL SERVICSE L.L.C deep understanding of the importance of analysing potential risks, we have used our own Risk Assessment model and worked to develop it periodically. This model is not used to protect our employees only, but also to protect our customers from potential risks.
The Hazard Analysis Form is used before starting every PPM and every Troubleshooting or breakdown activities.

(Risk Assessment Form)

Business to Business Partnerships:

We work collaboratively with our clients, and together with our partnership we create a solution focussed win for everyone. values that underpin our B2B partnership:

  • Trust: respect, integrity and fairness guide our actions to do the right thing
  • Care: our employers and all the people we come in contact with inspire us to act with commitment and passion
  • Innovation: we cultivate a can do and entrepreneurial mind-set in all that we do
  • Dedication: we work with simplicity, agility and enthusiasm to deliver exceptional results
  • Communication: we are impartial, sincere and open in our communication; internally and externally

QDC Approach:

QDC is an acronym that stands for Quality, Delivery, and Cost. It represents a management approach that evaluates separate components of the activity process and provides feedback which enhances decision-making and improvement.  Each category influences the others, and each is essential to performance. In the end, implementing QDC can not only enhance client’s satisfaction, and safety, but also streamline a business’s overall success.

Through the long years of experience, RAWAJ AL YASMEEN TECHICAL SERVICES L.L.C was able to find a floating work mechanism for balancing and moving professionally between QDC sectors so that we meet and exceed customer expectations.

© 2023 All rights reserved​

Developed by Balance Adv